Phoenix ERP ("we" and "us") is the operator of (https://www.erps.in) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We offer international shipping.
2-1 Free shipping for orders over $50;
2.2 $5-$15 shipping fee for orders under $50, depending on the region and product weight and size.
3. Delivery Terms
3.1 Estimated Transit time Internationally
If it is a holiday or peak season, an additional 5 - 10 working days may be required.
Generally, orders shipped internationally are in transit for 4 - 30 business days. This varies depending on the destination country. We are able to offer a more specific estimate when you are choosing your shipping method at checkout.
If it is a holiday or peak season, an additional 5 - 10 working days may be required.
If your country is not listed, please feel free to contact us at support@erps.in
Country or Region Shipping time （business day）
UNITED STATES US 10-20
CANADA CA 7~20
FRANCE FR 10-20
NETHERLANDS NL 10-20
POLAND PL 10-20
GERMANY DE 10-20
ITALY IT 10-20
SWEDEN SE 10-25
BELGIUM BE 10-20
DENMARK DK 10-20
LUXEMBOURG LU 10-20
PORTUGAL PT 11-20
SPAIN ES 8-20
HUNGARY HU 10-20
SWITZERLAND CH 8-20
AUSTRIA AT 8-20
CZECH REPUBLIC CZ 10-20
IRELAND IE 10-20
LITHUANIA LT 10-20
SLOVENIA SI 10-20
SLOVAKIA SK 10-20
GREECE GR 8-25
BULGARIA BG 10~20
JAPAN JP 5-15
THAILAND TH 7~15
KOREA KR 6-15
SINGAPORE SG 4~15
MALAYSIA MY 5~15
ISRAEL IL 15~30
SAUDI ARABIA SA 6~15
VIETNAM VN 4-15
UNITED ARAB EMIRATES AE 6~15
PHILIPPINES PH 4~15 5~15
HONGKONG (CHINA) HK 3~5
TAIWAN (CHINA) TW 3~7
AUSTRALIA AU 10-20
3.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Custom products do require proof approval as well as production time which can vary so these will take longer than 5 days typically.
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box Shipping
We are unable to offer couriers services to these locations. Please leave a detailed shipping address.
3.5 Military Address Shipping
We are unable to offer couriers services to these locations.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. If delivery time exceeds 60 days after the order date, we will either resend the item at no charge to you, or provide you a full refund with a written request.
3.7 Delivery Failed
If the package(s) arrived at your local post office and you didn't pick up it timely and caused a sending-back, the losses will be bear by the receiver.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please get in touch with our support team with next steps in 7 days after receiving the package. Please offer an unboxing video to prove the damage if needed. If the item you purchased is confirmed to be damaged during the shipping process, we will gladly provide you with a replacement. (*Please note that damage to the packaging is not covered by our warranty policy.)
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid for US, CA, EU, UK regions and without any additional fees to be paid by customer upon arrival in destination country.
7. Cancellations
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. Electronics Frame Studio Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund.
If an order has already been shipped, please refer to our refund policy.
8. Customer service
For all customer service inquiries, please email us at
support@erps.in